FAQ – Custom Neon & Mirrors

Answers to the most common questions about our neon signs and mirrors.

You choose your text, size, and color on our Custom Neon page. We generate a live preview and price. Once you confirm the design and place the order, we produce your sign and ship it to your address.

Average production time is 5–7 working days for neon and mirrors. Delivery inside Morocco usually takes 2–5 working days after production.

Yes. Our Custom Neon builder shows a live preview before you add to cart.

We accept cash on delivery (inside Morocco), bank transfer, and secure online card payments.

Returns are accepted only in case of defect or damage on arrival. Contact us within 48 hours.

Yes. Each neon comes with mounting hardware and instructions.

Policies & Information

Shipping & Delivery

  • Production time: 5–7 business days for neon & mirror items.
  • Morocco delivery: 2–5 working days after production.
  • International shipping varies by destination.
  • A tracking number is emailed once your order ships.

Returns & Refunds

  • No returns for custom items unless damaged or defective.
  • Contact us within 48 hours with photos if damage occurs.
  • We repair, replace, or refund depending on the case.

Warranty

  • All LED neon signs include a 1-year limited warranty.
  • Covers manufacturing defects under normal use.
  • Does not cover impacts, misuse, or wrong installation.

Privacy & Terms

  • Your data is only used for orders & support — never sold.
  • We do not share your info with unauthorized third parties.
  • By ordering, you confirm your custom text/design is legal.
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